CARE GUIDE

At Solena Jewels, we craft our jewelry using only high-quality materials. This care guide will help you keep your jewelry in the best condition.

How to Wear?

  • Remove your jewelry before engaging in any activities that may risk physical damage.

  • As a general care tip, your jewelry should be the last thing you put on before going out and the first thing you take off when you return home.

  • Some of our pieces are delicate, so we recommend handling them with care when removing them.

How to Store?

  • Store your jewelry pieces separately to prevent them from rubbing against each other, scratching, or tangling.

  • We recommend keeping them in a Solena Jewels jewelry pouch or box for added protection.

How to Clean?

  • Regular cleaning helps maintain the shine and longevity of your jewelry.

  • If your jewelry starts looking dull, gently clean it with mild soap and water or wipe it with a soft, dry cloth.

  • Avoid direct contact with harsh chemicals such as acidic liquids and bleach, as they can oxidize coatings.

  • Plated jewelry may naturally fade over time. This is not a defect and can be minimized by following the care instructions above.

WARRANTY POLICY

At Solena Jewels, we are confident in the quality of our products. With our "Solena Assurance", you can shop with confidence.

  • Our warranty covers manufacturing and material defects.

  • The following cases are not covered under warranty:

    • Normal wear and tear from daily use

    • Improper handling or failure to follow care instructions

    • Scratches, chips, or lost parts

    • Lost or stolen items

  • We offer a 1-year warranty from the date of purchase.

  • Sample sale and discounted items are not eligible for warranty coverage.

  • If an item qualifies for warranty replacement, it will be exchanged for the same item or another item of equal or lesser value. Replacement items cannot be returned or exchanged further.

At Solena Jewels, our goal is to provide high-quality, long-lasting jewelry. If you have any questions, feel free to contact us at hello@solenajewels.com.