Solena Jewels Return Policy

At Solena Jewels, we take pride in the quality and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, we are here to help.

Returns & Exchanges

  • We accept returns and exchanges within 30 days of the purchase date.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • Personalized, engraved, or custom-made items are non-refundable and cannot be exchanged.

  • Gift cards are non-refundable.

How to Initiate a Return

  1. Contact our customer service team at [your email/contact info] with your order number and reason for return.

  2. Once your return is approved, you will receive a return authorization number and shipping instructions.

  3. Securely package the item and send it back using a trackable shipping service.

  4. Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.

Refunds

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, unless the return is due to a defect or error on our part.

  • If your return is approved, please allow up to 10 business days for the refund to reflect in your account.

Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund.

Late or Missing Refunds If you haven’t received a refund after 10 business days, please check with your bank or payment provider. If you need further assistance, contact us at [your email/contact info].

For any other questions or concerns, feel free to reach out to our support team. We appreciate your trust in Solena Jewels!