Terms and Conditions
Effective Date: 21/02/2025
Welcome to Solena Jewels! These Terms and Conditions outline the rules and regulations for the use of our website, www.solenajewels.com. By accessing this website, we assume you accept these terms in full. Do not continue to use Solena Jewels if you do not agree to all the terms and conditions stated on this page.
1. General Information
Solena Jewels is a UK-based online store selling jewelry, including bracelets, rings, necklaces, and earrings. By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
2. Orders and Payment
2.1 Order Acceptance
All orders placed on Solena Jewels are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason at our sole discretion.
2.2 Pricing
All prices are listed in GBP (£) and include applicable taxes. Prices are subject to change without prior notice.
2.3 Payment Methods
We accept major credit/debit cards and online payment methods as indicated at checkout. Payments must be made in full before orders are processed and shipped.
3. Shipping and Delivery
3.1 Shipping Policy
We offer shipping within the UK and selected international destinations. Delivery times may vary depending on the shipping location and method chosen.
3.2 Delays and Lost Packages
Solena Jewels is not responsible for shipping delays caused by third-party carriers, customs, or force majeure events. If a package is lost, we will work with the carrier to resolve the issue.
4. Returns and Refunds
4.1 Return Policy
You may return unworn and unused items within 7 days of receipt. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4.2 Refunds
Refunds will be processed within 7 business days after the returned item is inspected. The original shipping fee is non-refundable.
5. Warranty and Repairs
5.1 Warranty Coverage
We offer a 6-month warranty covering manufacturing defects. The warranty does not cover damages due to misuse, improper handling, or normal wear and tear.
5.2 Repairs
If an item requires repair outside the warranty period, we may offer repair services at an additional cost.
6. Intellectual Property Rights
All content on this website, including text, images, logos, and designs, is the property of Solena Jewels and protected by copyright laws. Unauthorized use of any content is strictly prohibited.
7. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices.
8. Limitation of Liability
Solena Jewels shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
10. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Email: hello@solenajewels.com
Website: www.solenajewels.com
By using our website, you agree to abide by these Terms and Conditions.